FAQs
Do you ship outside the UK?
We now ship globally via the Royal Mail Tracked service.
Where are you items made?
Our Union Suits and Socks are made in Turkey and our New Jersey ranges are woven in Manchester and sewn in East-London
I live outside the UK, can I buy in dollars?
Unfortunately not, you can see the value of your cart in $ but you will be charged in £GBP at the current conversion rate by Paypal.
My order hasn't arrived?
Drop us an e-mail at info@denloungewear.com and we will check out what’s holding it up.
Do you accept returns?
In the unlikely event your item arrives damaged or is defective please e-mail us atinfo@denloungewear.comand we will do our best to rectify the situation.
For hygiene reasons, please wear underwear when trying on your Union Suit. We cannot accept returns for any garments that have been visibly worn unless faulty.
Will I need to pay for Customs, VAT and/or Excise Duty?
If you are based outside of the UK, you may need to pay additional import charges for your order. These costs vary by location. For a guide, visit https://www.simplyduty.com/import-calculator/ for a quick calculation. *please note we cannot guarantee the accuracy of this calculator, please check with local import laws for further clarity.
How many days do I have to request an exchange or return?
All return and exchange requests must be made within 30 days from the original purchase date.
How long does it take to receive my refund?
Please allow 5 working days from when we receive your return to process the refund back to your original method of payment. Please note postage is non refundable.
I’ve placed an order but realised Ive made a mistake, can it be amended ?
As long as your order hasn’t been dispatched, we should be able to amend the order.
Please contact us at info@denloungewear.com as soon as possible
I'm a retailer and would like to carry DEN Loungewear in my store.
We are always looking for new retail partners ! Drop us an email at info@denloungewear.com with your request.
I Have a query thats not covered here, how can I get help ?
The best way to reach us is via email -info@denloungewear.com, we are here to help Monday-Friday 9am-6pm , we will try to get back to all queries as quickly as possible. Alternatively . Slide into our DMs on Instagram or Twitter. Our FB Messenger is not monitored regularly so please avoid contacting us there, also any messages under social posts can easily be missed so contact us directly for the quickest response.
